Why We Send Postcard Reminders

If you have a product of ours that requires regular replacement parts, we send you a postcard reminder once a year. Reminders go to customers who need filter cartridges for whole house or drinking water filters or reverse osmosis units, washing machine or garden hose filters. Even shower filters.  UV customers also get cards to remind them to replace the ultraviolet lamp.

Cards are sent with the broad assumption that cartridges and lamps need to be replaced once a year. It’s an imperfect system, and once a year is as close as we can get. We fully realize that in some homes one person uses the shower filter while in others six do.   People often tell us things like the filter is in a summer home that is unoccupied much of the year, or that their daughter has gone away to college, so they don’t need replacements as often. That’s way too complicated for us. We are simple people and it’s a simple system.  Once a year. And it’s once a year from your last purchase: If we send a card in February and you purchase in April, you’ll get your next reminder in April. And if you don’t purchase, you don’t get another postcard.

And if you get a card and don’t buy anything, you won’t get another card until you buy something, so rest assured that buying a countertop water filter from us does not put you on a never-ending mailing list. We aren’t like the Vet who’ll keep sending cards until you take Bowser in for his rabies shot.

Postcards may be the most popular thing we do, judging from the many thank-you notes we get. Cards make re-ordering easy. They tell you what you need to know to order by phone or from our website.

Why don’t we send email reminders instead? Email is cheaper and easier. We’ve tried, and email isn’t even remotely as effective as a postcard.